1. Overview
Thank you for shopping with us. Please review our return and refund policy below to understand the conditions under which returns and refunds are accepted.
2. Return Policy
2.1 Damaged or Defective Products: We only accept returns if the product arrives damaged or defective. If you receive a damaged or defective item, please contact us immediately at manager@theangrykaren.com with your order number and photos of the damaged or defective product. We will provide instructions for returning the item and issue a replacement or refund once the return is received and inspected.
2.2 Non-Returnable Items: We do not accept returns for the following reasons:
- Errors in size, color, or design as ordered.
- Change of mind or buyer’s remorse.
- Products that do not meet customer expectations.
3. Refund Policy
3.1 Refunds for Damaged or Defective Products: Refunds will be issued only for products that are damaged or defective upon arrival. To request a refund, please follow the return procedure outlined in section 2.1. Refunds will be processed to the original payment method used for the purchase once we have received and inspected the returned item.
3.2 Processing Time: Refunds will be processed within 5-7 business days after we receive and inspect the returned product. You will receive a confirmation email once your refund has been processed.
4. How to Request a Return or Refund
To request a return or refund for a damaged or defective product:
- Contact us at manager@theangrykaren within 7 days of receiving your order.
- Provide your order number, a description of the issue, and photos of the damaged or defective item.
- Follow the instructions provided by our customer service team for returning the product.
5. Shipping Costs
Shipping costs for returning a damaged or defective product will be covered by the customer. Please use the return shipping label provided in the return instructions.
6. Contact Us
If you have any questions or need assistance with your return or refund, please contact us at:
The Angry Karen
manager@theangrykaren.com